30 DAY RETURNS

If you are not completely satisfied with your purchase you must contact us by e-mail within 15 days of receipt at customerservices@brandsdeluxe.co.uk to confirm you wish to cancel your purchase. You then have another 15 days to return the item(s) to us in their original condition. To return an item, products must be in the same condition we sent them to you. Products must be unworn and in their original case and box. 

30 DAY EXCHANGES

If you wish to exchange your purchase you must contact us by e-mail within 15 days of receipt at customerservices@brandsdeluxe.co.uk to confirm you wish to exchange your purchase. You then have another 15 days to return the item(s) to us in their original condition. To exchange an item, products must be in the same condition we sent them to you. Products must be unworn and in their original case and box.

Please contact us by e-mail at customerservices@brandsdeluxe.co.uk, if you wish to exchange so we can discuss your exchange.

REFUNDS

Once a return is received, a refund will be processed within 7 days of the item being received, typically 48 hours.

CANCELLATIONS

Once an item(s) has been dispatched from our warehouse we cannot alter, amend or divert the shipment until it has either been delivered, whereupon you have up to 30 days to return for exchange or refund as per the terms above, or, the item(s) has been returned-to-sender and is in our possession.